Maintenance and Helpdesk Services

Overall solutions based on our products and their maintenance are a part of our service. Maintenance is a natural extension to the services and solutions we provide. When needed, our maintenance team offers support in different forms alongside with your own organization.

We train our customers to use and maintain the services and system we provide. Despite that many organizations require assistance to maintain services and infrastructure. 

Maintenance and support functions guarantee an undisturbed operation. The extent of maintenance services is agreed with the client to best fit the situation. The maintenance team conducts the agreed tasks in the agreed schedule and is responsible for the high-class execution of the tasks and reporting.

Maintenance agreement with GreDi saves your company's resources and costs and makes the forecasting of costs and budgeting easier.

With the maintenance service you

• get support alongside with your own organization or outsource the maintenance altogether
• secure uninterrupted and undisturbed functioning of services
• minimize information security risks
• are able to receive assistance by phone, remote connection or in your premises in the case of problems.

Maintenance service usually consists of

• updates and testings
• security copies
• following server logs and necessary actions
• maintenance of databases
• monitoring server's basic functions
• other agreed services.

When you want to learn more about our maintenance services, contact us!

 

Helpdesk at Your Service

GreDi's helpdesk is only a phone call away whenever you need. Helpdesk team assists you when your expertise isn't enough.